# MonoSkin chatbot · 5-scenario psychology trial

Run at 2026-06-09 20:40:00 · provider mix {"null":4,"anthropic":1}

## Totals
- turns: 15
- replied: 2
- escalated: 2
- ignored: 11
- qb_hit: 0
- low_conf: 0

## Scenario 1 · Sceptical Establishment Senior
**Doctor:** Dr Anil Mehta · Mehta Skin Hospital · Mumbai · Dermatology

### Turn 1
**Doctor:** I've been doing derm for 28 years. What clinical evidence do you have? I see five new acne brands every week, all claim breakthrough.

**Bot decision:** `action=null` · provider=null · confidence=— · 9486ms

**Suggested WA buttons (List/Buttons component):**
- 📚 Send clinical dossier
- 🎓 CME webinar
- 📞 Speak to medical affairs

### Turn 2
**Doctor:** Do you have peer-reviewed trial data, or just internal whitepapers?

**Bot decision:** `action=null` · provider=null · confidence=— · 6869ms

**Suggested WA buttons (List/Buttons component):**
- 📥 Send sample request
- 📞 Speak to MR

### Turn 3
**Doctor:** What makes you different from Cetaphil or Differin which my patients already trust?

**Bot decision:** `action=null` · provider=null · confidence=— · 7353ms

**Suggested WA buttons (List/Buttons component):**
- 📋 Protocol card (PDF)
- 📥 Patient starter kit
- 📞 Speak to MR


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## Scenario 2 · Eager Adopter · Instagram-native
**Doctor:** Dr Priya Iyer · GlowLab Aesthetics · Bangalore · Aesthetic Dermatology

### Turn 1
**Doctor:** Hi! Saw the MonoSkin Instagram post. Can I sample your range for my clinic?

**Bot decision:** `action=reply` · provider=anthropic · confidence=0.94 · 4213ms

**Bot reply text:**
> Hello Dr. Iyer, wonderful to hear from you! We'd be happy to send a sample range to your clinic. Could you share your clinic name, city, and PIN code so we route the pack correctly? Dispatch typically happens within 48 hours.

**Extracted info:** `{"name":"Dr. Priya Iyer","specialty":"Aesthetic Dermatology","city":null,"sample_request":true,"audience_type":"doctor","tags_suggested":["sample-request","onboarding-interest"]}`

**Suggested WA buttons (List/Buttons component):**
- 📥 Send sample request
- 📞 Speak to MR

### Turn 2
**Doctor:** Do you have short training videos I can show my staff? My patients always ask about new products.

**Bot decision:** `action=null` · provider=null · confidence=— · 5122ms

**Suggested WA buttons (List/Buttons component):**
- 🎬 Get training kit
- 🤝 Co-marketing brief

### Turn 3
**Doctor:** Open to co-marketing? Could we do a launch reel together with my reach (42k)?

**Bot decision:** `action=reply` · provider=anthropic · confidence=0.88 · 4830ms

**Bot reply text:**
> That's fantastic, Dr. Iyer—42k reach is real momentum. Co-marketing is absolutely something we explore with engaged partners like you. Let me connect you with our brand team to discuss creative angles, timelines, and what we can resource. They'll reach out within 24 hours.

**Extracted info:** `{"name":"Dr. Priya Iyer","specialty":"Aesthetic Dermatology","city":null,"sample_request":false,"audience_type":"doctor","tags_suggested":["vip","co-marketing-interest","high-engagement"]}`

**Suggested WA buttons (List/Buttons component):**
- 🎬 Get training kit
- 🤝 Co-marketing brief


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## Scenario 3 · Cost-Conscious Pragmatist · High-volume
**Doctor:** Dr Rakesh Rao · Sai Skin Clinic · Pune · General Practice

### Turn 1
**Doctor:** What is the price point? My patients are price-sensitive, can't afford premium.

**Bot decision:** `action=null` · provider=null · confidence=— · 6600ms

**Suggested WA buttons (List/Buttons component):**
- 💰 Tier pricing
- 📞 Talk to sales

### Turn 2
**Doctor:** Bulk pricing for 50+ units monthly?

**Bot decision:** `action=null` · provider=null · confidence=— · 4802ms

**Suggested WA buttons (List/Buttons component):**
- 💰 Tier pricing
- 📞 Talk to sales

### Turn 3
**Doctor:** What's my margin between purchase price and MRP?

**Bot decision:** `action=null` · provider=null · confidence=— · 5449ms

**Suggested WA buttons (List/Buttons component):**
- 💰 Tier pricing
- 📞 Talk to sales


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## Scenario 4 · Annoyed · Opt-Out Trajectory
**Doctor:** Dr Sunita Kapoor · Apollo Skin · Mumbai · Dermatology

### Turn 1
**Doctor:** Why am I getting these messages? I never signed up.

**Bot decision:** `action=null` · provider=null · confidence=— · 5138ms

### Turn 2
**Doctor:** I'm not interested. Please don't send marketing.

**Bot decision:** `action=escalate` · provider=anthropic · confidence=0.95 · 2720ms

**Extracted info:** `{"name":"Dr. Sunita Kapoor","specialty":"Dermatology","city":null,"mci_number":null,"address":null,"tags_suggested":["not-interested","opt-out-requested"]}`

**Suggested WA buttons (List/Buttons component):**
- ✅ Confirm opt-out
- ↩ Keep me subscribed

### Turn 3
**Doctor:** STOP

**Bot decision:** `action=escalate` · provider=anthropic · confidence=1 · 4209ms

**Escalation:** explicit_stop_request

**Extracted info:** `{"name":"Dr Sunita Kapoor","specialty":"Dermatology","city":null,"sample_request":false,"audience_type":"doctor","tags_suggested":["do-not-contact","not-interested"]}`

**Suggested WA buttons (List/Buttons component):**
- ✅ Confirm opt-out
- ↩ Keep me subscribed


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## Scenario 5 · Patient-First · Sample Seeker
**Doctor:** Dr Ashok Reddy · Reddy Family Health · Bengaluru · Family Medicine

### Turn 1
**Doctor:** I have a 17-year-old patient with severe nodulocystic acne. Will MonoSkin help?

**Bot decision:** `action=null` · provider=null · confidence=— · 6830ms

**Suggested WA buttons (List/Buttons component):**
- 📋 Protocol card (PDF)
- 📥 Patient starter kit
- 📞 Speak to MR

### Turn 2
**Doctor:** What is the dosing protocol? Twice daily? Morning only?

**Bot decision:** `action=null` · provider=null · confidence=— · 6618ms

**Suggested WA buttons (List/Buttons component):**
- 📋 Protocol card (PDF)
- 📥 Patient starter kit
- 📞 Speak to MR

### Turn 3
**Doctor:** Can I get one sample for the patient to try before I prescribe?

**Bot decision:** `action=null` · provider=null · confidence=— · 6630ms

**Suggested WA buttons (List/Buttons component):**
- 📥 Send sample request
- 📞 Speak to MR


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